Frequently asked questions

Frequently asked questions

What age do I need to be to use The DotComDoctor service?
Currently we do not offer this service to persons under the age of 18 without a parent/legal guardian presence throughout the consultation. If you are under 18 and have a medical issue that you would like to deal with you should contact your local GP.

 

Conditions that can usually be assessed by DotComDoctor:

 

  • Contraception
  • Erectile dysfunction
  • Treatment of some sexually transmitted infections e.g. chlamydia
  • Skin conditions – eczema, acne, acne rosacea, cold sores
  • Repeat Prescriptions – this can be particularly helpful if away from home and have forgotten your regular medication.
  • Chest or Upper Respiratory Infection
  • Urinary Tract Infection, cystitis
  • Fungal infections, candida (thrush) some skin infections
  • Allergies, hayfever, prickly heat
  • Sports Injuries
  • Travel Medicine, malaria prophylaxis, travel sickness
  • Digestive Disorders, heartburn, nausea, hemorrhoids, irritable bowel syndrome
  • Back Pain, neuropathic pain
  • Depression, anxiety
  • Colds and Flu
  • Smoking cessation
  • Referral service
  • Sick notes if appropriate

 

Can medical emergencies be treated by The DotComDoctor service?

This service is NOT suitable for medical emergencies. Please contact your local GP, attend your local Emergency department or contact the emergency services.

 

WHEN NOT TO USE DOTCOM DOCTOR:
Dotcom doctor is not suitable for acute medical emergencies or situations that require immediate attention. Here are some examples:

 

  • Chest pain
  • Severe bleeding
  • Severe difficulty in breathing (shortness of breath)
  • Sudden, severe pain anywhere in the body
  • Moderate to severe burns
  • Convulsions or seizures
  • Sudden change in mental status (such as unusual behaviour, confusion, difficulty waking from sleep)
  • Head or spinal injuries
  • Serious limb impairment or broken bone
  • You have harmed yourself or have plans to end your life
  • We would recommend that you call an ambulance in these situations.

 

Are The DotComDoctors suitably qualified? 
Yes, all GP’s are UK registered medical practitioners and MRCGP qualified.

 

Is The DotComDoctor service regulated?
The DotComDoctor and our other private GP services are regulated and audited by RQIA

 

How do I receive my prescription?
If you feel you may need a prescription you will provide us with the name and phone number of your local pharmacy during consultation, to make for a faster and more efficient service.  We will then contact your pharmacy and email over details so that your prescription should be ready to pick up within the hour.  In some instances, we could request that the pharmacy deliver your medication, if the pharmacy offers a delivery service.

Please note that our doctors do not prescribe controlled drugs (i.e. morphine, buprenorphine, pethidine, tramadol) or benzodiazepines (i.e. diazepam, alprazolam) or drugs with strongly addictive potential or potential for abuse.  If you feel that you may need this medication, we recommend that you visit your regular GP so that your condition can be monitored.

There will be an additional charge for your prescription which is dependent on medication prescribed and pharmacy costs.

What if my medical condition is unsuitable to be treated by the DotComDoctor Service?
If your condition is unsuitable for the Dot Com Doctor service you will be offered the option to attend a face to face consultation with one of our GP’s based in Belfast, Northern Ireland. There may be an additional fee for this.

 

Do you share my information with a third party?
We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this website we ask you to complete registration by requiring entering your personal information, including ‘sensitive personal data’ as defined by the Data Protection Act I998 (‘the Act’). We will not release your information to any third party any personally identifying information obtained in this way, without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act.

 

Do you inform my GP about my treatment?
The patient can choose whether they would like us to inform their GP however GPs will never contact patients GPs without patient consent unless in exceptional circumstances it is deemed to be in the patient’s best interests.
The consultation will remain completely confidential. It is advisable to keep your GP well-informed of any treatment and medication you receive via the DotComDoctor.

 

Can I make payment over the phone?
Unfortunately, we do not take any payments over the telephone. All payments should be made online via the DotComDoctor webpage at the time of booking an appointment.

 

If I am not satisfied with the DotComDoctor service who should I contact?
For IT support regarding the Dotcom Doctor service, please call 028 9039 3640 or email support@dotcomdoctor.com

For Clinical / appointment related queries – please call 028 90 667878
Alternatively, you can write to us at our registered office:

 

Channel Wharf

21 Old Channel Road,

Titanic Quarter,

Belfast,

BT3 9DE

 

How do I make a complaint?
If you wish to make a complaint in relation to the DotComDoctor service, please contact the Complaints Department at 3fivetwo Healthcare.
Email: Governance@3fivetwo.com
Telephone: 028 90 735 217

Post: Complaints Department, 3fivetwo Healthcare, Channel Wharf, 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE